Many clients use ES OnDemand as the delivery mechanism for customer service and product knowledge training. Whether used in a primary or supplemental capacity, ES OnDemand deploys important information and supporting materials to your front-line professionals so they can build client satisfaction more quickly and efficiently. That means higher client retention and improved operating performance benefiting employees, the company, it’s stakeholders and ultimately, it’s clients.
Training resources
• Customer service training
• Client data handling training
• Job skills training
• Training schedules
• Re-training
Policies and procedures
• Company policies
• Employee forms
Real-time Communications
• Company news
• Alerts and notifications
• Product specifications
Analytics
• Training transcript
• Participation and comprehension reports
• Executive summaries